- Collecting info about existing infrastructure, analyzing customer requirements and understanding plans
- Developing customized, cost effective and compatible solution
- Creating Project Plan, BOM and Configuration Templates
- TDM to SIP migration
Installation, Integration, Upgrade
- Cisco UC components installation – CUCM, CUCx, CER, IMP, PLM, Gateways, CUBEs etc.
- Integration of Cisco UC systems with other applications including Voice Recording and Contact Management
- Helping to bring your Cisco UC systems up to date, while taking care of compatibility, security and functionality aspects
- Jabber client and video conferencing deployment
Maintenance and Troubleshooting
- Reviewing your system status and identifying necessary updates and configuration changes
- Planning for critical patches and implementing changes
Troubleshooting UC related issues with your Cisco products
- Investigating and fixing voice gateways, CUBEs and media resourses related problems
- Troubleshooting phones, Jabber clients and call routing issues
- Identifying and resolving video and conferencing related problems
